Privacy · SMARTBRAINZ Education
Privacy Policy
How we collect, use, and protect your information — including what's shared with marketplace vendors when you order their products.
Information We Collect
We may collect the following information when you use our website:
Personal information
Non-personal information
How We Use Your Information
Your information is used to:
- Process and deliver orders.
- Provide customer support.
- Manage your account.
- Send order confirmations and shipping updates.
- Respond to enquiries.
- Improve our products and website.
- Provide educational resources and services.
- Prevent fraud and maintain website security.
- Comply with legal obligations.
Payment Security
We do not store your credit/debit card or banking information on our servers.
All payments are processed securely through trusted third-party payment providers using industry-standard encryption.
Cookies
Our website uses cookies to:
- Improve website performance.
- Remember your preferences.
- Analyse website traffic.
- Enhance your shopping experience.
You may disable cookies through your browser settings, although some website features may not function properly.
Information Sharing
We do not sell, rent, or trade your personal information. We may share limited information only with:
All partners are expected to maintain appropriate security and confidentiality.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While we strive to protect your data, no internet transmission or storage system can be guaranteed to be 100% secure.
Children's Privacy
SMARTBRAINZ Education provides educational products for students. However, purchases and account registrations should be completed by parents, guardians, teachers, schools, or authorised adults.
We do not knowingly collect personal information from children without appropriate consent where required.
Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of those external websites. Users should review their respective privacy policies before sharing personal information.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request deletion of your personal data
Requests are subject to legal and business requirements. To make such requests, please contact us using the details in Section 13.
Data Retention
We retain your information only for as long as necessary to:
- Fulfil your orders.
- Provide customer support.
- Meet legal, accounting, and tax obligations.
- Resolve disputes and enforce our policies.
Marketplace Vendor Data Sharing New
When you purchase a product listed by an independent third-party Vendor on our marketplace, a limited set of your information is shared with that Vendor solely to complete your order.
- Vendors receive only what is necessary to pack, ship, and support your specific order — never your payment or banking details.
- Vendors are contractually required to use this information solely for order fulfilment and not for independent marketing.
- We do not share your information with a Vendor unless you have placed an order for that Vendor's product.
- Vendor conduct regarding your data may also be addressed in our Terms & Conditions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date. Continued use of our website after changes indicates your acceptance of the revised policy.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Consent
By accessing or using SMARTBRAINZ Education, you acknowledge that you have read, understood, and agreed to this Privacy Policy. We are committed to protecting your privacy while providing a secure and enriching educational experience.