Support · SMARTBRAINZ Education
Help & Support
Everything you need to reach us — order help, technical support, bulk school enquiries, and what to expect when you get in touch, including for orders fulfilled by marketplace vendors.
How Can We Help?
Our support team can assist you with:
Support Hours
Enquiries received outside business hours will be responded to on the next working day.
Contact Information
If you need assistance, please contact us through any of the following channels:
Before Contacting Support
To help us resolve your request quickly, please have the following ready:
- Your full name
- Order number (if applicable)
- Registered email address
- Contact number
- Description of the issue
- Photos or screenshots (if relevant)
Providing complete information helps us respond more efficiently.
Technical Support
If you experience issues with:
- AI Learning Platform
- Digital Learning Resources
- Downloadable Products
- User Accounts
- Website Access
- Device type
- Browser name and version
- Screenshots of the issue
- Error message (if any)
Marketplace Vendor Orders New
Some products on our website are listed and fulfilled by independent third-party Vendors on our marketplace. If your enquiry relates to a Vendor-fulfilled order:
- Our support team remains your first point of contact — you don't need to reach the Vendor directly.
- We coordinate with the concerned Vendor on your behalf for order status, delivery issues, or returns.
- Response times for Vendor-related enquiries may take slightly longer, as we confirm details with the Vendor before responding.
- Please refer to our Terms & Conditions for details on how Vendor orders, returns, and liability are handled.
Bulk School & Institutional Support
Schools, educational institutions, distributors, and corporate customers requiring assistance with:
You're encouraged to contact our support team for dedicated assistance.
Response Time
We aim to respond within:
Response times may vary during weekends, public holidays, or high enquiry periods.
Feedback & Suggestions
We welcome your feedback and suggestions to help us improve our educational products and services. Your ideas and comments are valuable in helping us create better learning experiences for students and educators.
Contact Us
For any questions or assistance, please reach out to us:
support@smartbrainzedu.in · smartbrainzedu.in/contact-us · Lucknow, India
We're Here to Help
At SMARTBRAINZ Education, customer satisfaction is our priority. Whether you need help with an order, a STEM kit, digital learning resources, or our AI-powered educational solutions, our team is ready to assist you. We appreciate your trust and look forward to supporting your learning journey.